How it works
Complaints usually compress all four steps into one sentence, which is why they land as criticism. Pulling them apart is slower but changes what the other person hears. The step people find hardest is the need — it is more exposing than the complaint it was hiding inside, which is precisely why it works better.
Grounded in
nonviolent communication, Marshall Rosenberg, with active listening practice.
Continue in the app
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Open in ManoYatraManoYatra is a general wellness product. It is not a medical device and does not diagnose, treat, cure or prevent any medical condition. It is not a substitute for professional care.